Overview

I am only human and, therefore, not faultless. If I have made a mistake with your order in any way – please reach out to me to discuss what can be done to remedy the situation.

Missing or Damaged Items

If your order arrives damaged – please take photographs (including packaging) and email to me as I will need to claim for compensation via Royal Mail. Likewise, if your order does not arrive and you suspect it has got lost – please email me.

Refunds

Should you be eligible for a refund, we will discuss the options available to arrange this for you.

Exchanges

I only replace items if they are defective or damaged. If you would prefer a replacement item to a refund, please contact me to discuss this option.

Any questions?

Please don’t hesitate to contact me if you have any queries or issues.